Privacy Policy

Pharmacy Weight Loss Bracknell | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Bracknell collects, uses, and protects your information in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Bracknell is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Bracknell and across the UK. As a data controller, we are responsible for the personal information we hold about you.

Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinically relevant data required for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies
• Communication records: Records of any correspondence between you and our pharmacy team

How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatment safely and appropriately
• Enable our pharmacist to review and approve your prescription before dispatch
• Process and dispatch your medication — orders are typically delivered within 1 working day once approved by our pharmacist
• Maintain accurate and up-to-date patient records as required by GPhC standards
• Communicate with you regarding your order, treatment, or any clinical concerns
• Comply with our legal and regulatory obligations as a registered pharmacy
• Improve our services and website experience

Our lawful basis for processing your personal data is the performance of a contract and our legal obligations. For special category health data, we rely on the provision of healthcare and medical treatment under Article 9(2)(h) of UK GDPR.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how users interact with our site so we can improve it
• Preference cookies: To remember your settings and choices

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following circumstances:

• Healthcare providers: We may share relevant clinical information with your GP or other healthcare professionals where it is in your best clinical interest or required by law
• Delivery partners: Limited personal details are shared with our courier service solely to fulfil your order
• Payment processors: Billing information is handled securely by our trusted payment provider and is not stored by us directly
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other authorities to meet our legal obligations

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

How Long We Keep Your Data

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data where appropriate, restrict or object to how we process your data, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Bracknell
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.